Earning Preferred Vendor Status
SnapperPro makes the grade in a rigorous industry evaluation to determine key suppliers.

Ed Schultheis says every single time he calls his contact at SnapperPro, a live person answers the phone. "I've never gotten a voicemail," says TruGreen's regional operations manager for the mid-Atlantic region. "Service is a specific quality about the Snapper team we have been really impressed with."

So when TruGreen initiated its meticulous process for evaluating and choosing preferred vendors, SnapperPro was not only in the running-it was chosen as one of two preferred mower vendors. The decision was made based on a number of factors, Schultheis says:
competitive pricing, in-field performance, operator comfort, ease of maintenance, support for operators, dealer network support, warranty and an overall ability to meet TruGreen's needs for flexibility and innovation.

"At the end of the day, the SnapperPro proved to be reliable and it had a lot of support behind it," Schultheis says.

Operators were happy with the comfortable ride, and technicians were pleased at the overall package. "When our mechanics looked at the product, they said, 'This is something we can work with-it's designed well,'" Schultheis says. "That makes their jobs easier."

The decision to grant preferred vendor status to a supplier is no small feat. But the task force of individuals responsible for choosing SnapperPro felt confident they could rely on SnapperPro's quality and support.

"We continue to evaluate our vendors on a yearly basis, but our goal is always to develop long-term relationships that continue," Schultheis says.